Course Length: 3 days
Course Overview
Dealing with change and more importantly, the impact of change is a high priority for all organizations. The Change Management Certification has been developed by APMG in partnership with the Change Management Institute (CMI), an independent, global professional association of change managers. Together they have developed a professional body of knowledge for the discipline of change management. This body of knowledge now provides an independent benchmark for the professional knowledge expected of an effective change manager.
APMG’s refreshed Change Management certification is fully aligned with the change management body of knowledge.
Course Objectives
The purpose of the Foundation certification is to confirm that a candidate has sufficient knowledge and understanding of Change Management to work as an informal member of a team working on an organizational change initiative. The Foundation certification is also a pre-requisite for the APMG Practitioner certification.
The new syllabus samples a wide range of knowledge regarding the theory and practice of change management including:
- Change and the individual
- Change and the organization
- Communication and stakeholder engagement and;
- Change practice
The purpose of the Practitioner certification is to confirm whether the candidate has achieved sufficient know-how to apply and tailor Change Management guidance in a given organizational change situation.
Target Audience
Although there is no mandatory requirement, ideally candidates should have at least two years of professional experience working in a process environment. The Change Management Practitioner would suit candidates working in the following professions or areas:
- CxO’s
- IT Managers/ Directors
- Senior Project Officers
- Project & Program Coordinator/Managers
- Operations Managers
- Quality Managers
- Business Analysts
- Engineering Managers
- IT Infrastructure Managers
- Internal Consultants
- Professional Consultants
This qualification is aimed at anyone working within a changing environment that has responsibilities for identifying, assessing, planning, or managing improvement activities, or reporting on continual improvement activities across the organization.
The above list is a suggestion only; individuals may wish to attend based on their own career aspirations, personal goals or objectives.
Prerequisites
There is no prerequisite to attending this foundation course, although it is recommended that candidates should have a good understanding of business practices.
Course Outline
Change and the Organization
- Drivers for change
- Developing a vision
- Culture and climate
- Emergent change and lifecycle
- Organizational metaphors
- Models of change
- Roles required for change
Stakeholders
- Principles
- Identification
- Analysis
- Influencing and listening
- Emotion and demonstration
- Communications
- Cognitive biases
- Remaining people focused
- Improving Communications
- Communications channels
- Collaboration
- Communications Planning
- Larger workshops
Change Impact
- Assessing impact
- McKinsey 7 S
- Stakeholder impact assessment
- Assessing change readiness
- Large change – how to staff
- Building a change team
- Preparing for resistance
- Building team effectiveness
Individual Change
- Learning theory
- Motivation
- Change Curve
- Personality differences
Note: ibT's class is taught for information and knowledge, not examination preparation.