Course Length:  2-days

Ideally, this is taught as a closed class specific to your companies needs.

Learn the eight disciplines of problem-solving to focus on product and process improvement to identify, correct, and eliminate recurring problems. 8D establishes a permanent corrective action based on statistical analysis of the problem and on the origin of the problem by determining the root causes. Each of the eight disciplines will be examined including class exercises.


Excel Level 1 Foundation

Excel Level 2 Intermediate

Course Outline


The 8D Method Explained

Defining symptoms, problems, and causes

Understanding the Process


Breaking Down the Eight Disciplines

D0 – Preparing for the 8D Process

Introduce the 8D Reporting Template

D1 – Establishing the 8D Team and Defining Roles

Tools: Competence Matrix


D2 – Describing the Problem

Translate observed statements into an actionable problem statement with a  detailed problem description.

Tools:    Pareto Analysis

Is/Is-Not Analysis

D3 – Developing Proper Containment Actions

Tools:    Timeline Diagram

D4 – Define and Verify Root Cause Analysis

Tools:    Fishbone Diagram

D5 – Choose and Verify Permanent Corrective Actions

Tools:    Paynter Chart

D6 – Implement and Validate Permanent Corrective Actions

Tools:    Paynter Chart

D7 – Determining how to Prevent Re-occurrence

Tools:    Decision Making Trees

D8 – Recognize the Team and Individual Contributions

Tools:    Complete the 8D Reporting Template

8D Example Cases