Course Length:  2-days

Course Description

We all make decisions and solve problems continually.  Business today requires everyone to effectively solve problems leading to appropriate and profitable decisions.  Thinking skills may seem natural, but they are not necessarily intuitive, and they may not come naturally.  A good foundation of thinking skills involves analytic thinking and problem solving, breaking problems down into their component parts.  Effective problem solving involves deductive reasoning drawing conclusions from givens and applying judgments to reach conclusions from a combination of collected evidence and assumptions.

Course Objectives

In this two-day workshop you will learn to:

Apply problem solving steps and tools

Analyze information to clearly describe problems

Identify appropriate solutions

Think creatively and be a contributing member of a problem-solving team

Select the best approach for making decisions

Create a plan for implementing, evaluating, and following up on decisions

Avoid common decision-making mistakes

Course Outline

Lesson 1:  Definitions

Lesson 2:  Making Decisions

Lesson 3:  Getting Real

Lesson 4:  The Problem-Solving Model

Lesson 5:  Case Study

Lesson 6:  The Problem-Solving Toolkit


Lesson 7:  Aspirinia

Lesson 8:  Swotting Up

Lesson 9:  Making Good Group Decisions

Lesson 10:  Analyzing and Selecting Solutions

Lesson 11:  Planning and Organizing