8D Team Based Problem Solving

Course Length:  2 days

Course Overview

This class can also be taught as a closed class specific to your company’s needs.

Learn the eight disciplines of problem-solving to focus on product and process improvement to identify, correct, and eliminate recurring problems. 8D establishes a permanent corrective action based on a statistical analysis of the problem and on the origin of the problem by determining the root causes. Each of the eight disciplines will be examined including class exercises.

Prerequisites

Excel Level 1 Foundation

Excel Level 2 Intermediate

Course Outline

Module 1: Introduction

• The 8D Method Explained
• Defining symptoms, problems, and causes
• Understanding the Process

Module 2: Breaking Down the Eight Disciplines

• D0 – Preparing for the 8D Process
  • Introduce the 8D Reporting Template
• D1 – Establishing the 8D Team and Defining Roles
  • Tools: Competence Matrix
  • Hierarchy
• D2 – Describing the Problem
  • Translate observed statements into an actionable problem statement with a  detailed problem description.
  • Tools: Pareto Analysis
  • Is/Is-Not Analysis
• D3 – Developing Proper Containment Actions
  • Tools: Timeline Diagram
• D4 – Define and Verify Root Cause Analysis
  • Tools: Fishbone Diagram
• D5 – Choose and Verify Permanent Corrective Actions
  • Tools: Paynter Chart
• D6 – Implement and Validate Permanent Corrective Actions
  • Tools: Paynter Chart
• D7 – Determining how to Prevent Re-occurrence
  • Tools: Decision-Making Trees
• D8 – Recognize the Team and Individual Contributions
  • Tools: Complete the 8D Reporting Template

Module 3: 8D Example Cases