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Course Length: 2 days (14 contact hours)

Course Overview

This course, based on PMI®’s PMBOK® Guide, Sixth Edition, focuses on improving both the efficiency and effectiveness of all project-related communications, from initial planning through closure. It also examines best practices for identifying and engaging stakeholders, a critical component for successful projects. Participants will apply all course principles to a work-related case study taken directly from their work environment.

Author

Brian Salk, PhD, PMP®, PMI-ACP®, has over 30 years of experience, specializing in hands-on traditional and agile project management, training, and consulting. He manages a variety of consulting and training programs and projects for his organization and for a number of Fortune 500 customers. His global clientele includes organizations in North America, South America, Europe, and the Middle East. In addition to authoring courses, Dr. Brian frequently delivers project-management certification training (e.g., PMP®) and project-management best practices training. He is a four-time winner of the prestigious Worldwide Excellence in Training award from a global training organization, recognizing the 25 highest-rated instructors from a network of over 2,400. Dr. Brian earned his PhD from Fielding Graduate University in the field of Human and Organizational Systems, with a focus on effective methodologies related to project management education, and his Masters of Arts (Education) from the University of Michigan.

Target Audience

This course is intended for:

  • Project managers, project team leads, and project team members (with or without a currently active PMI certification) who want to gain a deeper understanding of and hands-on experience with project management tools, techniques, and outputs related to the subjects (Knowledge Areas) of project communications and stakeholder management as documented in the PMBOK® Guide, Sixth Edition.
  • Professionals who hold current PMP®, PgMP®, or other PMI credentials, who wish to earn Professional Development Units (PDUs) to maintain their PMI certification.

This course is not intended as direct preparation for any PMI certification exam.

Prerequisites

To ensure that you benefit fully from this course, you should have experience managing, leading, or contributing to projects. A PMI project-management credential such as PMP® or CAPM® is recommended but not required.

Course Outline

Lesson 1: Project Communications and Stakeholder Mgt. Overview

  1. Project Communications Management Overview
  2. Communication Dimensions
  3. Communication Skills
  4. Project Communication Management Processes
  5. Project Stakeholder Management Overview
  6. Project Stakeholder Management Processes
  7. Interpersonal Communications
  8. Take a Communications Strengths Inventory
  9. Communication Styles
  10. Case Study Selection

Lesson 2: Initiating Processes

Identify Stakeholders

  1. Identify Stakeholders Overview
  2. Stakeholder Analysis
  3. Stakeholder Classification Models
  4. Salience Model
  5. Stakeholder Register
  6. Create a Stakeholder Register

Lesson 3: Planning Processes

Plan Communications Management

  1. Plan Communications Management Overview
  2. Communications Management Plan
  3. Common Project Management Communication Documents
  4. Communication Tools
  5. Create a Communications Management Plan
  6. Virtual Team Communications
  7. Virtual Teams Technologies
  8. Virtual Teams Best Practices

Plan Stakeholder Engagement

  1. Analytical Techniques
  2. Stakeholder Engagement Plan Sample Content
  3. Create a Stakeholder Engagement Plan

Lesson 4: Executing Processes

Manage Communications

  1. Manage Communications Overview
  2. Communication Methods
  3. Communication Model
  4. Communication and Active Listening
  5. Negotiations
  6. Three Crucial Elements of Negotiations
  7. Win-Win Negotiating
  8. Win-Lose Negotiating
  9. Conduct a Win-Win Negotiation
  10. Communicating Bad News
  11. Body Language
  12. Business Attire
  13. Improving Your Body Language
  14. Verbal Communication
  15. Public Speaking
  16. Audience Involvement
  17. Listening Skills
  18. Project Meetings
  19. Written Communications
  20. Powerful Writing
  21. Email Guidelines
  22. Presentation Design Best Practices
  23. Create a Presentation

Manage Stakeholder Engagement

  1. Manage Stakeholder Engagement Overview
  2. Review an Issue Log

Lesson 5: Monitoring and Controlling Processes

Monitor Communications

  1. Performance Reporting
  2. Tracking Gantt Charts
  3. Worksheet Information
  4. Milestone Charts
  5. Bar Chart Graphs

Monitor Stakeholder Engagement

  1. Best Practices

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