Course length: 1-day

Course Overview

Emotional intelligence drives workplace performance like no other determinant, and it can be measured with reliable and valid instruments. Emotional intelligence is elastic. Those who lack it can acquire it; those who have it can enhance it. In this course, you will assess your current emotional intelligence capabilities, determine your strengths, and identify areas for improvement. You will examine how emotions affect behavior and how those behaviors impact your relationships with others. You will also develop strategies for managing the emotional energy in yourself and others.

A student wrote: "I have always been amazed at the number of people in leadership roles who possess a rather low EQ and am well aware of the impact that it has on individual relationships, departments, and the organization as a whole. For too many years this important component of human behavior has been overlooked in the Training & Development arena. Too much emphasis has been placed on Management Styles/Leadership and their affects without teaching people the process of how to actually change themselves. Understanding oneself and why we do what we do is the first step in personal and professional development. Being given the tools to do so is the next step. The great news is that it can be improved! And until one knows how to raise their EQ it would be difficult to positively alter any other aspect of their behavior. It is refreshing to see that Emotional Intelligence is making the list of business courses and, in my opinion, should be a requirement for everyone."

Course Objective

You will evaluate your current emotional intelligence abilities and apply strategies to improve your emotional intelligence. The class includes the EISA (Emotional Intelligence Skills Assessment) which identifies areas of strength and opportunity plus provides a framework for understanding and improving individual emotional and social functioning. The EISA yields accurate and intuitive results crucial in addressing organizational needs such as leadership development, talent development and retention, change management, conflict resolution, and negotiation. The class will also include an abbreviated Myers-Briggs Personality Assessment.

The Power of Emotional Intelligence

  • 71% of employers say they value Emotional Intelligence over IQ.
  • Out of 33 workplace skills, Emotional Intelligence ranks #1 in importance.
  • 75% of Fortune 500 companies use Emotional Intelligence.
  • Emotional Intelligence is responsible for 58% of job performance.

Course Content

Lesson 1: Personality Styles

Lesson 2: Evaluating Emotional Intelligence

Lesson 3: Applying Emotional Intelligence In A Business Environment

Lesson 4: Implementing Targeted Emotional Intelligence Strategies

Lesson 5: Utilizing Other Helpful Emotional Intelligence Strategies

Lesson 6: Effective Stress Management Strategies

Lesson 7: Leading with Emotional Intelligence