We are living in a unique period. This is the first time in history that we have the active participation of five distinct generations in the workplace often referred to as the 21st century generational mix. Historically, generational characteristics have changed much more slowly. Advances in travel, individual mobility, flow of information, advanced education and modern communication infrastructure have accelerated the change of characteristics – thereby shortening the span of a distinct generation.
This course explores whether defining the actual limits of each generation is most important, or whether the merits of people within the context of employment is the bigger issue. Understanding others helps us to understand ourselves and to relate to the people that we work with. We will explore problems, solutions, and strategies to help overcome issues of the generation gap.
Almost all industries are experiencing generational gap issues. Recently the NAHB (National Association of Home Builders) stated, "The advantage of having a multigenerational team is the unique mishmash of strengths, ideas and approaches to obstacles and problems you get. The key to success is figuring out how to seamlessly integrate these facets without alienating their members."
Effective leaders recognize that a differentiated approach is needed to maximize the potential of different generations. To lead and communicate with impact, one needs to get a better understanding of the specific characteristics common to each generational group. If we consider the extensive variety and the intrinsic characteristics of each generation, we can better understand active and latent frictions important for improved communication and results.
Identify where the generation gap issue surfaces, and the impact it has on the modern workforce.
Describe and apply language that is specific to each generation currently in the workplace.
Explore organization strategies that overcome gap issues.
Evaluate the need and effectiveness of recruiting, retention, and succession plans in context of the generation gap.
The Communication Remix