Resource: Everyday Emotional Intelligence, Harvard Business Review Press.
Learning Duration: Customized to your companies needs
Objectives:
Emotional Intelligence and You
This is where we will start understanding the foundation of emotional intelligence for you. We will review definitions and reflections. This course will present strategies being intentional about understanding negative feelings and the impact of respect
What is Emotional Intelligence?
- Leading by Feel
- Do You Lead with Emotional Intelligence?
Self-Awareness
- You Can’t Manage Emotions Without Knowing What They Really Are
- A Vocabulary for Your Emotions
- Are You Sure You Show Respect?
Your Emotional Intelligence at Work
Are your emotions working for your challenges? We will learn to effectively navigate through challenging interactions. Manage stressful moments, difficult people and work in a digital environment with quick feedback.
Manage Your Emotions
- Make Your Emotions Work for You
- Defuse a Challenging Interaction
- Stay Grounded in Stressful Moments
- Recovering from an Emotional Outburst
Everyday Emotional Intelligence
- Writing Resonant Emails
- Running Powerful Meetings
- Giving Difficult Feedback
- Making Smart Decisions Article Summary
- An Emotional Strategy for Negotiations
- Working Across Cultures
Dealing with Difficult People
- Make Your Enemies Your Allies
- How to Deal with a Passive-Aggressive Colleague
- What to do If You’re a Toxic Handler
Leader's Emotional Intelligence
Learn how to cultivate Emotional Intelligence on your team. We will learn how resilience, empathy and the power of caring can effectively handle outburst, recover and manage your organization emotional culture
Understand Empathy
- What Is Empathy?
- Beyond Empathy: The Power of Compassion
Build Your Resilience
- Resilience in the Moment
- Cultivating Resilience in Tough Times Article Summary
- Practice Self-Compassion
- Don’t Endure, Recharge
- How Resilient Are You?
Developing Emotional Intelligence on Your Team
- How to Help Someone Develop Emotional Intelligence
- Handling Emotional Outbursts on Your Team
- How to Manage Your Emotional Culture