Course Length: 1-day

Course Description

An effective QM program will ensure that an organization, product or service is consistent. It has four main components: quality planning, quality assurance, quality control, and quality improvement. QM is focused not only on product and service quality, but also on the means to achieve it.

Learn the fundamentals of quality management, the costs of quality, and how to achieve quality through customer orientation. Students will learn how to achieve daily quality management, identify variation in processes, control costs, and analyze a company’s current performance and problem causes. Course activities also cover creating flow charts, check sheets, histograms, run charts, control charts, cause-and-effect diagrams. Pareto charts, scatter diagrams, interrelationship diagrams, affinity diagrams, activity network diagrams, and brainstorming. Students will learn how to prepare and implement quality changes, select process flowchart, and measure process performance.

This course can also be used as an introduction to Lean.

Course Outline

Lesson 1: Fundamentals of quality management

Lesson 2: The cost of quality

Lesson 3: Customer orientation

Lesson 4: Understand current performance

Lesson 5: Causes of problems

Lesson 6: Ideas and organization

Lesson 7: Preparing to change processes

Lesson 8: A path for change

Lesson 9: Implementing quality changes

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