Duration: One Day
This course will examine business processes and how organizations are improving them through technology. It will explore the benefits of mapping them out and will look at why automating steps of a process could be helpful. The basic ideas of change management, Lean, and DevOps will also be explored, including how they relate to digital transformation.
This one-day workshop will help you teach participants how to:
- Understand business processes, the purpose of mapping them, and how to do it.
- Identify what aspects of processes can be improved through the addition of technology.
- Understand the steps to take for automating parts of a process.
- Grasp the basic principles of Lean and DevOps, including how they relate to business process transformation.
- Appreciate the importance of customer and employee centricity in the redesign of business processes.
Course Overview
Understanding Business Processes in the Digital Age
In this session, you will define business processes and explain the concept of process mapping.
Process Optimization
Next, you will detail how business leaders can determine what processes can and should be improved with technology.
Process Automation
Then, you will go over the ways organizations are using automation and explain workflow engines.
Change Management
In this session, you will show how the principles of change management can be applied to the digital transformation of business processes.
Applying Lean Methodology to Digital Transformation
Next, you will introduce the Lean methodology and demonstrate its relevance to digital transformation and business process changes.
DevOps and Business Process Transformation
Then, you will explain the concept of DevOps and how an approach developed for software and IT fields can be useful to other businesses undergoing technological shifts.
Customer and Employee Centricity
In this session, you will highlight the importance of keeping both the customer and employee at the forefront of digital transformation as well as discuss strategies on how to achieve that.
Case Study
Finally, you will introduce and invite discussion on two case studies that apply the concepts from the course.
Workshop Wrap-Up
At the end of the course, students will have an opportunity to ask questions and fill out an action plan.
You may also be interested in:
Digital Transformation: Why is it important.
Digital Transformation: Strategy
Digital Transformation: Data and Analytics
