Days of Training: 5 Days

Course Description

This 5-day course maps to CompTIA A+ Certification Comprehensive: Exams 220-1101 and 220-1102 which provides the basic knowledge needed to install, configure, and support computer software and implement networking. This includes:

  • Applying basic methodical troubleshooting skills as an IT technician
  • Identifying motherboard and CPU components, installing or replacing them, and troubleshooting their functions
  • Identifying power supply functions and connectors, installing them into a PC, and troubleshooting power issues
  • Configuring BIOS/UEFI firmware, identifying and installing RAM, and troubleshooting memory issues
  • Comparing internal and external expansion buses on a computer, installing internal cards, and identifying expansion cables and connectors
  • Distinguishing between physical storage technologies, installing drives, and troubleshooting storage problems
  • Connecting, configuring, and troubleshooting common input-output devices
  • Describing common printing technologies, installing and maintaining printers, and troubleshooting printing issues
  • Identifying client operating system features, installing Windows and application software, and working with scripts
  • Managing and troubleshooting operating systems using built-in administrative tools, such as the Windows Control Panel, Windows Settings, and command-line utilities
  • Describing network principles, network devices, and internet connection technologies
  • Identifying and categorizing network cables and connectors
  • Configuring and troubleshooting issues related to TCP/IP and other network protocols
  • Describing common wireless networking standards and encryption methods
  • Configuring and troubleshooting problems with Windows resource sharing and network connections
  • Identifying and using virtualization technology and cloud computing services
  • Identifying types of mobile devices and operating systems, and configuring and troubleshooting mobile devices
  • Recognizing common cybersecurity threats and the security controls which are used to reduce risk
  • Identifying and using security features built into operating systems, as well as security hardware and software used on workstations and networks
  • Securing workstations and mobile devices against security risks, and troubleshooting common security issues such as malware infection
  • Applying best practices in IT operations, including policies, documentation, ticketing systems, incident response, and data backups and recovery

This course maps to the CompTIA A+ Certification 220-1101 and 220-1102 certification exams.


This course assumes that you have basic computer knowledge.


Module 1: Troubleshooting

  • Troubleshooting theory
  • Safety
  • Environmental factors

Module 2: Motherboards and CPUs

  • Motherboards
  • CPUs

Module 3: Computer power supplies

  • Power supply connectors
  • Power supply installation
  • Power supply troubleshooting

Module 4: Memory

  • Read-only memory
  • Random-access memory

Module 5: Computer expansion

  • Expansion interfaces
  • Expansion card installation
  • Connectors and cables

Module 6: Physical storage

  • Disk drives
  • RAID storage
  • Optical drives
  • Other storage methods

Module 7: Input-output devices

  • Input devices
  • Display output devices
  • Display management
  • Other input and output devices

Module 8: Printers and multi-function print devices

  • Printer technologies
  • Printer installation and maintenance
  • Printer troubleshooting

Module 9: Operating systems

  • Windows versions and features
  • Non-Windows operating systems
  • Operating system installation and upgrades
  • Applications and scripting

Module 10: Operating system management

  • Operating system features and tools
  • Control Panel utilities
  • Command-line utilities
  • Operating system troubleshooting

Module 11: Network basics

  • Classifying networks
  • Network devices
  • Internet connections

Module 12: Network cables and connectors

  • Twisted-pair connections
  • Coaxial connections
  • Optical media

Module 13: Network protocols

  • TCP/IP settings
  • Transport protocols
  • Application protocols

Module 14: Wireless networking

  • Wireless technology
  • Wi-Fi standards

Module 15: Windows networking

  • Network shares
  • Network connections
  • Connection troubleshooting

Module 16: Virtualization and cloud computing

  • Virtualization
  • Cloud computing

Module 17: Mobile devices

  • Mobile device types
  • Mobile device configuration
  • Mobile device troubleshooting

Module 18: Security principles

  • Threats and vulnerabilities
  • Security controls

Module 19: Security technologies

  • Operating system security
  • Security hardware and software

Module 20: Securing devices and data

  • Workstation security
  • Mobile device security
  • Security troubleshooting

Module 21: Securing networks

  • SOHO router features
  • Network security

Module 22: Operational procedures

  • Professionalism
  • IT operations
  • Incident response
  • Backup and recovery

You may also be interested in:

CompTIA Network+

CompTIA Cloud Essentials


You must take Exam 220-1101 (Core 1) and Exam 220-1102 (Core 2) to become certified.

Note: This class is scheduled to update. Exam 220-1001 and 220-1002 will retire on Oct 20, 2022

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