CompTIA A+ Comprehensive Computer Technician

Days of Training: 5 Days

Course Description

This 5-day course maps to CompTIA A+ Certification Comprehensive: Exams 220-1101 and 220-1102 which provides the basic knowledge needed to install, configure, and support computer software and implement networking. This includes:

• Applying basic methodical troubleshooting skills as an IT technician
• Identifying motherboard and CPU components, installing or replacing them, and troubleshooting their functions
• Identifying power supply functions and connectors, installing them into a PC, and troubleshooting power issues
• Configuring BIOS/UEFI firmware, identifying and installing RAM, and troubleshooting memory issues
• Comparing internal and external expansion buses on a computer, installing internal cards, and identifying expansion cables and connectors
• Distinguishing between physical storage technologies, installing drives, and troubleshooting storage problems
• Connecting, configuring, and troubleshooting common input-output devices
• Describing common printing technologies, installing and maintaining printers, and troubleshooting printing issues
• Identifying client operating system features, installing Windows and application software, and working with scripts
• Managing and troubleshooting operating systems using built-in administrative tools, such as the Windows Control Panel, Windows Settings, and command-line utilities
• Describing network principles, network devices, and internet connection technologies
• Identifying and categorizing network cables and connectors
• Configuring and troubleshooting issues related to TCP/IP and other network protocols
• Describing common wireless networking standards and encryption methods
• Configuring and troubleshooting problems with Windows resource sharing and network connections
• Identifying and using virtualization technology and cloud computing services
• Identifying types of mobile devices and operating systems, and configuring and troubleshooting mobile devices
• Recognizing common cybersecurity threats and the security controls which are used to reduce risk
• Identifying and using security features built into operating systems, as well as security hardware and software used on workstations and networks
• Securing workstations and mobile devices against security risks, and troubleshooting common security issues such as malware infection
• Applying best practices in IT operations, including policies, documentation, ticketing systems, incident response, and data backups and recovery

This course maps to the CompTIA A+ Certification 220-1101 and 220-1102 certification exams.

Prerequisites

This course assumes that you have basic computer knowledge.

Outline:

Troubleshooting

• Troubleshooting theory
• Safety
• Environmental factors

Motherboards and CPUs

• Motherboards
• CPUs

Computer power supplies

• Power supply connectors
• Power supply installation
• Power supply troubleshooting

Memory

• Read-only memory
• Random-access memory

Computer expansion

• Expansion interfaces
• Expansion card installation
• Connectors and cables

Physical storage

• Disk drives
• RAID storage
• Optical drives
• Other storage methods

Input-output devices

• Input devices
• Display output devices
• Display management
• Other input and output devices

Printers and multi-function print devices

• Printer technologies
• Printer installation and maintenance
• Printer troubleshooting

Operating systems

• Windows versions and features
• Non-Windows operating systems
• Operating system installation and upgrades
• Applications and scripting

Operating system management

• Operating system features and tools
• Control Panel utilities
• Command-line utilities
• Operating system troubleshooting

Network basics

• Classifying networks
• Network devices
• Internet connections

Network cables and connectors

• Twisted-pair connections
• Coaxial connections
• Optical media

Network protocols

• TCP/IP settings
• Transport protocols
• Application protocols

Wireless networking

• Wireless technology
• Wi-Fi standards

Windows networking

• Network shares
• Network connections
• Connection troubleshooting

Virtualization and cloud computing

• Virtualization
• Cloud computing

Mobile devices

• Mobile device types
• Mobile device configuration
• Mobile device troubleshooting

Security principles

• Threats and vulnerabilities
• Security controls

Security technologies

• Operating system security
• Security hardware and software

Securing devices and data

• Workstation security
• Mobile device security
• Security troubleshooting

Securing networks

• SOHO router features
• Network security

Operational procedures

• Professionalism
• IT operations
• Incident response
• Backup and recovery