1 day

Email has become one of the most widely used methods of communication, whether for personal or business communications.  In most organizations, large or small, email is the preferred form of communicating information among employees.

Microsoft 365 Outlook incorporates some new features that will help make managing your email and personal information easier than ever. This course will help students get comfortable with the Microsoft 365 interface, creating and sending messages, managing contacts, using the calendar, managing tasks, and working with notes. We will cover how to configure advanced message options, use advanced message management options, manage activities using tasks, and calendars, and how to manage your contacts.

Course Outline

Lesson 1 – Getting Started

  • Navigate the Outlook Interface
  • Perform Basic Email Functions
    • Reply, Forward, and Delete Email Messages

Lesson 2 – Composing Messages

  • Create an Email Message
  • Format Message Content
  • Attach Files and Items
  • Enhance an Email Message
    • Signatures
    • Quick Parts
    • Themes and Styles

Lesson 3 – Configuring Advanced Message Options

  • Modify Message Settings and Properties
  • Use Auto Replies
  • Create and Manage Rules

Lesson 4 – Reading and Responding to Emails

  • Customize Reading Options
  • Work with Attachments
  • Manage Message Responses
    • Voting Options
    • Tracking Options
  • Work with Conversations

Lesson 5 – Managing Messages

  • Mark Messages as Read/Unread
  • Color Categories
  • Flag Messages
  • Ignore Conversations
  • Clean-up Commands
  • Junk Mail Options

Lesson 6 – Organizing Messages Using Folders

  • Favorite List
  • Folders
    • Create New Folders
    • Categorize Folders
    • Search Tools
    • Filter
    • Search Folders

Lesson 7 – Working with Calendars

  • View Calendar
  • Create and Manage Appointments
  • Create and Manage Meetings
  • Manage Meeting Responses
  • Manage Additional Calendars
  • Calendar Settings
  • Share Calendars

Lesson 8 – Working with Tasks and Notes

  • Create and Manage Tasks
  • Task Options
  • Manage Notes

Lesson 9 – Working with Contacts

  • Create and Update Contacts
  • View and Organize Contacts
  • Manage Advanced Contact Options
  • Share Contacts

Lesson 10 - Customize the Outlook Environment

  • General Options
  • Customize the Quick Access Toolbar
  • Customize the Ribbon

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