Course length: 1-day

Course Description

Learn to use Microsoft Teams and drive user adoption, govern content, and manage access for your Teams deployment.

Microsoft’s new chat-based collaboration software has many rich features that enable teams to be more efficient, and save valuable time and resources. Learn tips and tricks, plus what pitfalls to be avoided.

Begin by learning the core components and use cases for Teams. From there you gain ideas to create governance and adoption plans that make sense for your organization or customer. Wrap up with an understanding of features and services in progress, and a road map to the future of the product.

Course Objectives

Implement, use, and manage Microsoft Teams

Understand how Teams drives productivity and engagement by combining the functionality of Microsoft Groups, SharePoint, OneDrive, Outlook, and other services in one location

Govern, explain, and use Teams in your organization

Know the pitfalls to avoid that may create challenges in your usage of Teams

Become familiar with the functionality and components of Teams via walkthroughs, including opportunities for automating business processes in Teams


Getting Started with Microsoft 365 or equivalent knowledge.

Course Outline

Lesson 1: Getting Started

  • Topic A: Getting Started with Microsoft Teams
  • Topic B: Using Channels
  • Topic C: Posting Messages
  • Topic D: Getting Help with Microsoft Teams


Lesson 2: Communicating in Channels

  • Topic A: Managing Messages
  • Topic B: Doing More with Messages
  • Topic C: Managing Files in a Channel
  • Topic D: Using the Wiki


Lesson 3: Using Other Communication Tools

  • Topic A: Using Chat (Part 1)
  • Topic B: Using Chat (Part 2)
  • Topic C: Managing Meetings
  • Topic D: Managing Files in Teams


Lesson 4: Customizing Channels

  • Topic A: Customizing Channels
  • Topic B: Adding Tabs to a Channel
  • Topic C: Adding Connectors to a Channel


Lesson 5: Customizing Your Teams Experience

  • Topic A: Managing Your Teams Profile
  • Topic B: Managing Teams
  • Topic C: Adding Apps and Bots