Course Length: 3 days (customized for private virtual or in-person delivery)
Course Overview
This 3-day course engages learners in the overall concepts, processes, policies, and methods associated with the Service Transition, and Change Management.
The course covers the management and control of the activities and techniques within the Service Transition stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL® best practice.
Prerequisites
Candidates for this course must hold an ITIL Foundation Certificate.
Course Objectives
At the end of this course, the learner will gain competencies in:
- Understanding Service Management as a practice as well as Service Transition principles, purpose, objective, scope, and the value it brings to the business
- Understanding how all Service Transition processes interact with other Service Value Chain
- The roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence
- Successful measurement methods and techniques
- Understanding technology and implementation requirements in support of Service Transition
- The challenges, critical success factors, and risks related with Service Transition