3 days

Course Overview:

The ITIL® Strategist - Direct, Plan, and Improve (DPI) course is the “shared” course between two designation streams of the ITIL Managing Professional (MP) and the ITIL Strategic Leader (SL).

This course provides IT practitioners with the practical skills necessary to create a ‘learning and improving’ IT organization with a strong and effective strategic direction.

The DPI course focuses on these key ITIL 4 practices:

  • Continual improvement
  • Measurement and reporting
  • Portfolio management
  • Organizational change management
  • Risk management

Another major component of the course includes learning about the impact of Agile and Lean ways of working and how these methodologies can be leveraged to your organization’s advantage. The course provides practical and strategic elements for planning and delivering continual improvements with necessary agility.

Learning Outcomes:

Students of this course will have the opportunity to gain the following competencies:

  • Understand the key concepts of Direct, Plan, and Improve
  • Understand the scope of what is to be directed/planned and how to use key principles and methods of planning:
  • Learn how to cascade goals and requirements
  • Learn how to define effective policies, controls, and guidelines
  • Learn how to place decision-making authority at the correct level
  • Understand the role of governance, risk, and compliance (GRC) and how to integrate with the service value system (SVS)
  • Discover how to use the key principles and methods of continual improvement for all types of improvements:
  • Learn how to use the ITIL continual improvement model to improve the service value system
  • Learn how to identify assessment objectives, outputs requirements, and criteria as well as how to select an appropriate assessment for a particular situation
  • Learn how to define and prioritize desired outcomes
  • Learn how to build, justify, and sell a business case
  • Learn how to conduct improvement reviews and how to embed continual improvement at all levels of the SVS
  • Discover how to use the key principles of organizational change management to:
  • Identify and manage different stakeholder types
  • Learn how to establish effective channels for feedback and communication
  • Learn how to develop effective interfaces across the value chain
  • Understand how to use the key principles and methods of measurement and reporting in directing, planning, and improvement
  • Learn how to direct, plan, and improve value streams and practices:
  • Understand the differences between value streams and practices while learning how to select and use the appropriate techniques to direct, plan, and improve them

Course Prerequisites:

For this course, you are required to have successfully attained your ITIL 4 Foundation certificate.

Course Handouts:

  • The Courseware Book
    • Course Content
    • Key Terms
    • Section Reviews
  • Course Syllabus
  • 2 Sample Exams

Who Should Attend:

This course is aimed at IT leaders and managers of all levels of the organization who are seeking to obtain the ITIL Managing Professional (MP) designation or the ITIL Strategic Leader (SL) designation, and/or who are involved in shaping IT direction and strategy.

You may also be interested in:

ITIL Foundation v4

Certification Examination:

  • The Certification exam is included within the cost of this course.
  • The exam consists of 40 multiple choice questions
  • A passing score is 28/40 or 70%
  • Students will have 90 minutes to complete the exam
  • The exam is closed book
  • An in-depth exam review is included in the course to help prepare attendees for the final exam