Course Length: Five days

 

Course Overview:

This course prepares you for the exam leading to the ITIL 4 designation: “ITIL Managing Professional (MP)”.

The course content provides a holistic picture of the critical learning points and knowledge IT management professionals require on key organizational and business topics related to ITIL 4's new service value system (SVS) and its multiple components. The agenda includes:

  • A review of the main differences between ITIL v3’s five-stage lifecycle IT service management model and its 26 processes and functions, compared to ITIL 4’s service value system model and its 34 practices
  • A review of the SVS model and its components: the service value chain, seven guiding principles, four business dimensions, governance, continual improvement, and a review of ITIL 4’s 34 practices, which are grouped into three operational streams (general management, service management, and technical management)
  • Key concepts and teachings from the three ITIL 4 advanced IT Specialist courses: Create, Deliver & Support; Drive Stakeholder Value; High Velocity IT
  • Key concepts and teachings from the ITIL Strategist advanced book and course – "Direct, Plan & Improve"
  • A review and ample discussion of the examinable agenda items, at the end of each module
  • Practice exams and ample opportunity to reinforce the key concepts needed for the exam

Course Prerequisites:

There are four possible paths of prerequisites to complete for qualifying for this course.

  1. Have Successfully attained all the following
    • ITIL 4 Foundation Certification
    • ITIL Specialist Create Deliver and Support (CDS) Certification
    • TIL Specialist Drive Stakeholder Value (DSV) Certification
    • ITIL Specialist High Velocity IT (HVI) Certification
    • ITIL Specialist Direct Plan and Improve (DPI) Certification
  2. Individuals who have obtained their ITIL v3 Expert designation.
  3. Have achieved 17 ITIL v3 credits before starting the course
  4. Have obtained 15 ITIL v3 credits and passed the ITIL 4 foundation exam.

Who Should Attend:

This course is aimed at individuals in management and service management roles who have a responsibility for the above noted practices as well as individuals who want to acquire the ITIL Managing Professional (MP) designation.

Common Roles would include but not be limited to:

  • Customer/User Experience (CX) Managers/Designers
  • Account Managers
  • Service Delivery Managers
  • Service Level Managers
  • Enterprise/Service and Solution Architects
  • Business Analysts
  • Project Managers
  • Portfolio Managers
  • Supplier Relationship Managers
  • Vendor Managers
  • Contract Managers

 

Certification Examination:

  • The Certification exam is included within the cost of this course.
  • The exam consists of 40 multiple choice questions
  • A passing score is 28/40 or 70%
  • Students will have 90 minutes to complete the exam
  • The exam is closed book
  • An in-depth exam review is included in the course to help prepare attendees for the final exam