Course length: 1-day

Course Description

Managing in today’s complex environment is more challenging than ever. With multi-functional teams, virtual work environments, and dotted-line reporting relationships, the once “neat-in-tidy” flowcharts we learned about leading and vertical reporting structures are being replaced with what looks more like a spider’s web – a matrix. And, all of this makes the “simple” job of getting things done, not so simple.

The trend toward matrix management has created the need for a new leadership skill set, one that helps managers to flex and shift their focus away from a traditional “command and control” approach to a more fluid and flexible “influence and collaboration” strategy.

Note: This class is based on Matrix management or a combination of Matrix and vertical line management. Matrix management is the practice of managing individuals with more than one reporting line, also leading cross-functional, cross-business groups and other forms of working that cross the traditional vertical business units. It can be described as an organizational structure in which employees with similar skills are pooled for work assignments, resulting in more than one manager.

Today, matrix management is common and exists at some level in most organizations, particularly those that have multiple business units, project teams, and international operations.

Learning Objectives

  • Learn to balance the skills required of traditional and matrix management
  • Understand the matrix management decision-making criteria
  • Build a “spectrum” of skills and behaviors that drive successful influence and collaboration
  • Define the role set or network needed to be a successful matrix manager
  • Overcome the daily dilemmas and challenges of matrix management


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